How we use your data when using our website
This section covers how we use your data when you use our website.
National Citizens Advice covers their use of data when you use their website in
their privacy notice.
____________________
What information we collect
We collect limited information about users of our website to improve our
services and online presence. This includes:
Website usage data collected through Squarespace (e.g., pages visited,
time spent on the site, and referral sources).
Data collected through cookies, which help us enhance website
functionality and user experience.
Personal Information submitted via online forms. To find out more about
how we use this information, please see the sections called How we use
your data for advice or How we use your data when applying to volunteer
____________________
How we collect your information
We collect information in the following ways:
Cookies – We use cookies to track website performance, analyse user
behaviour, and improve functionality. Some cookies are essential for site
operation, while others help us improve our content and marketing. You
can manage cookie preferences via your browser settings.
Squarespace – We use Squarespace to measure how visitors interact with
our website. This service collects anonymised data about user behaviour,
such as which pages are visited and how users navigate the site.
Squarespace retains anonymised website data identifying unique visitors
and tracking a visitor’s session on the website for up to 24 months. See
Squarespace’s Privacy Policy for more details.
Through website user input through forms on the website - we use this
information to contact you via email, WhatsApp, Messenger or SMS (text
message) to further your request for information or advice, or to
acknowledge feedback.
____________________
What we use your information for
We use website data to:
Monitor and improve website performance and accessibility.
Analyse trends to enhance user experience.
Ensure our website remains secure and functions properly.
Respond to requests for information, advice, and to acknowledge
feedback.
____________________
How we use cookies on our website
Cookies help us understand how users interact with our website and improve
their experience. We use:
Essential Cookies – Required for core functionality, such as security and
accessibility (known as a “crumb”, which expires when the user browsing
session ends).
Analytics Cookies – Used by Squarespace to collect anonymous data on
website performance and user behaviour.
____________________
How we use user input on our website
User input allows our staff to respond to your requests and feedback. We collect
user input for:
Service user feedback - We ask if you would like to provide feedback on
our service. If you agree, we will send you a link via email, WhatsApp,
Messenger or SMS (text message) to complete a feedback form on our
website.
We process feedback by adding the information to a securely stored central
spreadsheet on our Google Drive. Your completed feedback form remains on
our secure website server until it is processed and deleted.
We keep all records of feedback on our Google Drive for two years before
anonymising the information. This ensures we can review trends and improve
our service while protecting your privacy.
Requests for information and/or advice - Users can access Citizens Advice
Denbighshire services via the form on our Get in Touch page.
This form collects information on the time and date the form is sent, your first
and last name, ways in which you’re happy to be contacted, your email
address, phone number, whether you’re a member of the Armed Forces
Community, whether you’re a carer, and information you would like to include
about how we can help.
This information is sent directly from our website to our advice service inbox
where an adviser will use the information input by the user to help give further
information and advice relating to your issue.
____________________
Who we share your information with
Website usage data is shared with Squarespace, but it does not personally
identify you.
We do not sell or share your data with third parties for marketing purposes.
____________________
Our lawful basis for using your information
Legitimate Interest – We have a legitimate interest to process data to analyse
and improve our website’s performance and user experience.