Projects
We fund our advice and support services through our projects and partnerships, allowing us to offer generalist and specialist advice in different advice areas (such as energy, debt, homelessness).
Our projects allow us to provide you with free, confidential, independent, and impartial advice and support no matter your circumstances and no matter your issue. See below for some of our partnerships and to see how you can benefit.
Providing advice and support for those using foodbanks in Denbighshire and across Wales.
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Help Through Hardship is a service to help people or households facing hardship to maximise their income. In Denbighshire, the project offers seamless referrral for food and mental health support.
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Help Through Hardship is for everybody who needs advice and support
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You can call the Help Through Hardship national helpline for free at 08082 082 138, or get in touch with our advisers in Citizens Advice Denbighshire through the Get in touch page.
Advice and support for those concerned about their energy bills and debts.
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The Energy Advice Programme provides one-to-one energy advice appointments to people in or at risk of fuel poverty. Our advisers will help you maximise your income, reduce your energy expenditure as much as possible, and help with any other issues you might be facing.
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The Energy Advice Programme is for anybody who is struggling to pay their bills.
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Get in touch with our advisers via phone, through our contact form, or at one of our drop-in sessions. Find out more information through our Get in touch page.
Tackling fuel poverty through advice and support in Rhyl and Prestatyn.
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Fuel-Sense is a targeted initiative designed to tackle fuel poverty in Rhyl and Prestatyn, two of the most deprived coastal communities in Wales. The project will provide specialist, impartial energy advice and crisis support to vulnerable households struggling with high energy costs, debt, and poor housing conditions.
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Fuel-Sense is for anybody living in Rhyl or Prestatyn who might be struggling with their energy and utility bills, debts, or poor housing conditions.
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You can access Fuel-Sense support through our Get in Touch page.
Financial and educational help for young families in primary schools and pre-education settings.
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The North Denbighshire Family Advice Network (NDFAN) is a partnership between Citizens Advice Denbighshire and Denbighshire Family Link that provides educational and financial help & advice for young families in North Denbighshire.
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This project is for families with young children in primary and/or pre-school settings who would like financial advice & support, as well as educational support such as:
School readiness
Toileting
Speech and language
Behaviour
Sleep routines
Feeding
Language and play/parent and child sessions
Nurture support
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Get in touch with our advisers via phone, through our contact form, or at one of our drop-in sessions. Find out more information through our Get in touch page.
Alternatively, you can get in touch with your school or contact Family Link directly through this link.
Financial wellbeing & housing support for older people (65+) living in Rhyl, Prestatyn and surrounding areas.
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The Independent Living in Later Life project, funded by Independent Age, offers free, confidential, and impartial financial advice & support to people over 65 in North Denbighshire.
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This project is for people aged 65 and over living in Rhyl, Prestatyn, and surrounding areas - especially those in private rented or non-standard accommodation, such as caravans.
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Get in touch with our Later in Life advisers via email or phone at:
Sian
01745 346793
sian.roberts@dcab.co.ukEllis
01745 346787
ellis.owen@dcab.co.ukAlternatively, you can get in touch with our generalist advice team and find out more information through our Get in touch page.
Our dual aim is to not only help people whatever their circumstances, but to act on the evidence and experiences we encounter to ensure that unfair practices are made aware of and don’t continue.
We do this through collecting and analysing data, writing to decision makers and parliamentarians, and publishing reports on the state of support available for citizens in Denbighshire.
Research & Campaigns
Pathways to Work
Department for Work & Pensions Green Paper Consultation
June 2025
As part of our responsibility to improve the policies and practices that affect people’s lives, we contributed a response to the UK Government Department for Work & Pensions’ Green Paper consultation.
This consultation response is informed by the experiences of our staff and volunteers in Denbighshire in the course of providing advice and support to those who have asked for our help, particularly in regard to the provision of disability and welfare benefit-related advice.
Fuel Poverty in Wales
Senedd Equality & Social Justice Committee
November 2024
As part of our responsibility to improve the policies and practices that affect people’s lives, we are pleased to have the opportunity to contribute to the Equality and Social Justice Committee’s consultation on fuel poverty in Wales.
This consultation response is informed by the experiences of our staff and volunteers in Denbighshire in the course of providing advice and support to those who have asked for our help, particularly in regard to the provision of energy-related advice. This report will follow the terms of reference set out by the Committee in their consultation document.