How we use your data when applying to work or volunteer

How we collect your information

Volunteers – We ask you to complete an expression of interest form on our

website . We also collect your information through an application form, interview

and references. 

Staff – When you apply, we ask you to either complete an application form or

submit your CV and a covering letter to our dedicated secure recruitment email

address. We also collect your information through interview and references.

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What information we collect

Volunteers – We collect your contact details and information about your skills

and why you want to volunteer with us. We also ask about any possible conflict

of interest, including whether you are a current client.

Staff – As well as information about your previous roles, skills and experience

and education on a standard CV, we also ask you to provide us with a cover

letter detailing why you are interested in and suitable for the specific role.

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What we use your information for

We use your information to process your interest or application in becoming a

volunteer or a staff member and to make sure our recruitment processes are

inclusive. This includes:

  • check you’ve got the right skills for a role

  • arrange an interview

  • let you know the result of your application

  • do checks when we make an offer, for example contacting your

    references or checking your right to work in the UK

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Who we share your information with

If you’re offered a role, we will share your data with third parties in order to

obtain references, background checks from third-party providers or, for certain

roles, a criminal record check from the Disclosure and Barring Service. We use a

trusted third party called uCheck to process any DBS checks required. You can

see the uCheck privacy policy here. 

We won’t usually share your personal information with anyone else in a way that

could identify you. In some rare situations we have to share your information,

for example if:

  • we’re investigating a safeguarding issue

  • the police ask for the information to help them investigate a crime

  • a court orders us to share the information

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Our lawful basis for using your information

Legitimate interest – We have a legitimate interest to use the information you

have provided to process your application to be a volunteer or a staff member. 

Consent – Our legal basis for collection of special category data and information

about criminal convictions is consent. 

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How long we keep your data for

Volunteers – We will keep unsuccessful application information for 12 months. 

Staff – We will keep unsuccessful application information for 12 months. 

If you are successful, we have a separate Privacy Notice which explains how we

use your information and your rights when you volunteer or work for us.